WHAT’S THE BEST WAY TO USE THIS SITE? HOW DO I GET STARTED?
Shopping with us is quick, easy and convenient.
- Head to the Shop, go to the Shop menu on the left hand side and click on the department you want to begin with
- To refine your selection, click on the department and then a sub-department
- For each item you’d like just enter the quantity required then hit Add
- When you’re ready, click on Checkout on the far right hand side and follow the prompts
WHAT ARE THE BENEFITS OF REGISTERING? WHY SHOULD I REGISTER?
Registering your name and address will make your shopping experience with us even better. You’ll be able to:
- Easily select your delivery time from a selection of time slots to suit your busy schedule
- View previous orders and frequent purchases
- Place your order in just a few minutes and checkout faster
- Access special deals and offers
- Shop anywhere from your desktop, mobile or tablet device
- Save your payment details and pay once your order has been picked
- Set up a standing order
IS THERE A DIFFERENCE BETWEEN THE IN-STORE AND ONLINE PRODUCE?
Certainly not. Everything you buy, whether it is in person or over the Internet, is of the same high standard and it is all based at our Store in Elwood. Your personal Leaf Shopper, an experienced member of our team assigned to fulfill your order, will be doing so from our shelves (and not from some out of town warehouse).
HOW DO I KNOW YOUR PRODUCE REALLY IS FRESH AND FULL OF FLAVOUR?
Our buyers, Leon and Adit, visit the fruit and vegetable markets five days a week and only select produce that meets the exacting expectations of our customers who range from local families to regional chefs. The standard they apply is, would I serve this to my children? Still not convinced? Then pop in to our store and try it for yourself.
HOW DO I KNOW YOUR OTHER FOOD PRODUCTS ARE OF THE HIGHEST QUALITY?
Every single item is tried before it is stocked; if it doesn’t please our palate it doesn’t make it on to our shelves. Also, we don’t just “deal with” our suppliers, we often go out and meet them, whether that be in their kitchen, on their farm or at their nearest farmer’s market.
HOW DO YOU KEEP MY ORDER IN TIP-TOP CONDITION?
We pair your order with a Leaf Personal Shopper who, as stated above, picks and packs your order then we deliver it in a refrigerated van as quickly as possible.
IS THERE A MINIMUM ONLINE SPEND?
Yes. It is $30.
HOW CAN I PAY ONLINE?
Payment is via credit card, using SecurePay; we accept Visa and Mastercard.
I CAN’T FIND AN ITEM ONLINE THAT I KNOW YOU HAVE IN STORE; HOW CAN YOU HELP?
Just tell us exactly what you’d like in the ‘Special Delivery Instructions’ box in Checkout. We’ll then give you a call and add it to your delivery. Note: no extra delivery charge applies.
WHAT IF I FORGET AN ITEM?
It is very easy to add an item providing you haven’t yet completed your order.
If you remember the item while you are still shopping simply enter the item’s name into Product Search on the navigation bar on the far right hand side. Then just click on the item, enter the quantity and hit Add.
If you remember the item once you have proceeded through to Checkout that’s easy too. You will be given an opportunity to Review Your Order. Simply click Shop to continue shopping.
If, however, you remember your item once you have completed your order, you can send us an email to firstname.lastname@example.org with your request and we will add it to your delivery.
WHAT IF I WANT TO DELETE AN ITEM OR CHANGE THE QUANTITIES OF AN ITEM?
This is very easy to do providing you haven’t yet completed your order.
If you’re still shopping, just click on the Review Order and Check Out button on the right and amend your order from there.
If you’ve finishing shopping and have proceeded to Checkout you will be given an opportunity to Review Your Order and you can amend it there.
I HAVE A FAVORITE PERSON AT LEAF; CAN THEY FULFILL MY ORDER?
If they’re working at the time, absolutely.
CAN YOU “GIFT” MY ORDER?
Yes. We will happily turn your order into a gift, complete with complimentary handwritten gift tag. Just tell us what you want us to write on the tag and where you want the gift to be sent in the “special delivery instructions” box and we’ll do the rest, providing of course the address is within our delivery area.
I HAVE A SPECIAL REQUEST, HOW CAN YOU HELP AND WHAT WILL IT COST?
Give us a call on 03 9531 6542 so we can discuss your needs (and your budget).
WHAT HAPPENS IF YOU MAKE A MISTAKE?
We pride ourselves on getting things right but since we are only human we accept that occasionally we may get something wrong in which case we urge you to call us immediately on 03 9531 6542 so that we can apologise, then make amends quickly, without fuss and, of course, without charge.
WHAT IF I WANT TO RETURN AN ITEM?
We pride ourselves on the quality of our produce, products and customer service. We always want you to be utterly delighted with every aspect of your order. We accept, however, that mistakes do sometimes happen. When they do we want to know about them and we want to make up for them.
Our policy (and practice) is to provide a no quibbles replacement or refund – which ever you would prefer.
You can email us on email@example.com, call us on 9531 6542 8am to 5pm Monday to Friday or pop in and see us at our store, during those hours, at 111 Ormond Rd, Elwood, Melbourne, 3184.
HOW ECO-FRIENDLY ARE YOU?
Like you we try to tread lightly on the Earth. Most of our stock is made in Australia. Where possible we buy from local and regional producers. We deliver in recycled cardboard or recycled polystyrene cool boxes. We clean with eco-friendly products. We use electricity and water with care. We are not perfect. But we are doing what we can. And we will always be open to doing more.
I’D LIKE TO GET MY PRODUCT INTO YOUR STORE; WHO DO I TALK TO?
Call our Store Manager Lynne on 03 9531 6542.
I REPRESENT A LOCAL ORGANISATION THAT WOULD LIKE YOUR SUPPORT, WHO SHOULD I SPEAK WITH?
Call our Store Owner Leon on 03 9531 6542.